Family Satisfaction
The Contact Center
The MBS Direct Contact Center is located in Columbia, Missouri and is owned and managed by MBS Direct. We assume all customer service tasks and take pride in meeting the satisfaction of parents and students. Open seven days of the week, the Contact Center employs more than 217 customer service representatives dedicated to solving all parent and student questions in a timely fashion. As we continue to grow as a company, our commitment to customer service grows as well—our goal is to facilitate a positive interaction and to meet the demands of every parent and student, no matter the seasonal volume of calls.
Parents will find absolute convenience, satisfaction, and the best customer service from MBS Direct. Click here and a Regional Sales Manager will contact you shortly to discuss your school's needs.
Proven Ability to Deliver
| » Precision | 98.3% | order accuracy |
| » Efficiency | 99.9% | on-time shipping of in-stock items |
| » Assurance | 97.2% | in-stock rate of all materials at time of order |
| » Satisfaction | 97.9% | titles shipped prior to the start of class |