Student Satisfaction
Commitment to Customer Service
The MBS Direct Contact Center is located in Columbia, Missouri and is owned and managed by MBS Direct. We assume all customer service tasks and take pride in meeting the satisfaction of students. Open 7 days a week, 24 hours per day, for student convenience, the Contact Center employs more than 217 customer service representatives dedicated to solving all challenges in a timely fashion. As we grow as a company, our commitment to customer service grows as well—our goal is to facilitate a positive interaction and to meet the demands of every student, no matter the seasonal volume of calls.
Students will easily learn how convenient it is to order, how satisfying it is to receive course materials on time, and will find the best in customer service from MBS Direct. Click here and a member of our team will contact you shortly to discuss your institution's needs.