Increase Satisfaction
MBS Direct's Virtual Bookstore was created for those individuals who value time and convenience when ordering course materials online. Organized in a manner unmatched by any other textbook provider, the Virtual Bookstore is streamlined and organized by individual course information. Not to mention, students have ordering capabilities 24 hours a day 7 days a week. In addition, MBS Direct has developed a FastPass Ordering solution designed to further simplify the online ordering process. FastPass allows students to bypass the institution's complete listing of courses, taking them directly to their course schedule within the school's Virtual Bookstore. Students also maintain the ability to order course materials by fax or phone.
Fast, Accurate Delivery
The importance of delivering the correct course materials to the right location, before classes begin, should not go unnoticed. This is why MBS Direct has implemented an "out-the-door-in 24" shipping policy—even during our busiest periods. With the latest innovations in warehouse technology, MBS Direct has the capacity to process 20 million books per year, and we're always improving on our already impressive performance statistics:
Proven Ability to Deliver
| » Precision | 98.3% | order accuracy |
| » Efficiency | 99.9% | on-time shipping of in-stock items |
| » Assurance | 97.2% | in-stock rate of all materials at time of order |
| » Satisfaction | 97.9% | titles shipped prior to the start of class |
Ordering Made Simple
FastPass ordering is a service provided by MBS Direct to add even more convenience to the ordering process. By allowing students to bypass your school's complete course list, FastPass takes students directly to their schedule within the school's Virtual Bookstore. This eliminates the hassle of manually selecting individual courses when ordering materials. With FastPass Ordering, the online ordering process has never been easier. Best yet, FastPass is seamless to implement from your course management to the student user experience.
Reduces Ordering Errors
Not only does FastPass decrease the time and effort students spend on ordering, it also reduces the amount of ordering errors and omissions. Students simply access their course schedule through your school-specific portal page and click a link to access the textbooks they'll need. Students still have a number of shipping and payment options to choose from, including Student Financial Aid. Additionally, students have the ability to select from new, used, and digital materials.