The Virtual Bookstore
The Virtual Bookstore is a cost-free, online alternative to your site-based
bookstore. It relieves your institution of the hidden costs and hassles of
bookstore management, and it provides students with service options not
currently available to them: • 24-hour-a-day online ordering • Fast, accurate delivery • Dedicated customer service - 7 days a week • Links to free, quality study aids.
Auto-Ordering
If your school bundles book fees within tuition, we offer a seamless auto-order
program. Auto-ordering frees your students from the responsibility of having to
place textbook orders. After you have submitted course lists and adoption data,
simply submit a spreadsheet with your students’ course and ship-to
information. We then fill and ship the orders directly to the student, or to
the school in bundles, labeled for each student.
Student Ordering
When tuition does not include a course materials fee and students are
purchasing materials out-of-pocket, they can choose from several ordering
methods including Internet, telephone, fax and mail order. We will
build a customized interactive website for your school. Of course, we’ll
use your school’s colors, logo and banner, but the really exceptional
feature of your new online bookstore is that you will choose how to organize
and present course materials: by campus site, by program, or by course name or
number.
Payment options include credit card, check card or
money order. Personal checks are accepted with mail orders only. Approved
student financial aid vouchers, or credit, can also be used for payment.
Regardless of how the order is placed or paid, each package includes our
toll-free customer service number in case your students have questions about
the materials or service they have received.
Customer Contact Center
Our Customer Service Contact Center is the place where students phone in
textbook orders, ask questions regarding ordering and buyback processes, and,
of course, give feedback if they wish. It is the first and most important point
of interaction between students and MBS Direct.
• Monday - Thursday 7 am - 9 pm (CT) • Friday 7 am - 6 pm (CT) Saturday 8 am - 5 pm (CT) • Sunday Noon - 4 pm (CT) • Hours exclude national holidays
We have extended hours to accommodate calls during
higher-volume periods typically
August & January ordering, and will post them on the virtual bookstore.
