A Shift in Operations is No Small Task To minimize frustration and hassle, we provide the
people and tools necessary for a smooth transition.
Dedicated Implementation Specialists
Your Account Manager will introduce you to your dedicated Implementation Specialist whose only job is to help you implement your virtual bookstore quickly, efficiently, and thoroughly.
Once the details have been reviewed, your Implementation Specialist will introduce you to your client representative and provide you with materials such as eTemplates, specifically designed to facilitate easy administrative set-up.
A Coordinated Team Approach
You, your Account Manager, and your Implementation Specialist will participate in regular conference calls to confirm and clarify the program details you have chosen for your school. MBS Direct tailors programs to the needs of each school. Some schools, for example, include book fees within tuition and may choose to use the Auto-Order option, relieving students from having to place their own orders. Other schools have student financial aid available for students to use toward the purchase of course materials. The coordinated team approach ensures that no detail is overlooked or misunderstood. Throughout the process, you stay actively involved, providing feedback and approval.
Client Representatives
The Client Service Representative is your everyday liaison, communicating all business activity between your school and MBS Direct from coordinating booklists and marketing activities to answering any questions that may arise. These dedicated, long-term employees work in teams, meeting regularly to become familiar with each other's clients to ensure that you experience consistency and personal attention at all times.
Marketing to Your Students
In order to help your new book service be a success, you will work with one of our Marketing Specialists to create a marketing plan for your school. Your Marketing Specialist will provide the materials you need to notify and inform students, faculty, and staff of their new book service.
Email Campaigns
From us or from you, your students will be notified when their virtual bookstore is open for the next term. A Marketing Specialist will work with you to create a customized marketing campaign for your school.
Letter Templates
Send a personal letter to each of your families or faculty introducing MBS Direct and your new online book service.
Posters and Fliers
An array of 11” x 17” color posters are customized for your institution. The “Seven Reasons to use MBS Direct” poster describes the four ordering options and then illustrates important reasons why students should order through MBS Direct. In addition, we have posters to support your buyback efforts.
